Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

 

The information we collect

We may collect, store and use the following kinds of personal data:

  1. Information about your visits to and use of this website.
  2. Information about your interaction between you and this website.
  3. Information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email communications.

Cookies and information about your website visits

Using Google Analytics and Pardot, we may collect and store information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information for marketing of Stackhouse Poland services, in the administration of this website or to improve the website’s usability.

Our website uses cookies. Cookies are small text files sent to a web browser by a web server and stored by the browser on your hard drive.  Each time the browser requests a page from the server, the cookie is sent back to the web server. This means that the web server is able to identify and track the browser and uniquely identify your computer.

We may send one or more cookies. We may use the information we obtain from the cookies in for the marketing of Stackhouse Poland services to you, for administration of our website, to improve the website’s usability, We may also use that information to recognize your computer when you visit our website, and to personalize our website for you.

Anonymous cookies may be used to record non-personal information such as website activity, date and time of visit, and domain type. Our website lets you refuse to accept cookies. However refusing cookies may impact the usability and user experience of this website.

Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

  1. Improve your browsing experience by personalizing the website;
  2. Send you marketing communications relating to our business which we think may be of interest to you if you have opted in to receiving these.
  3. Third party tools: Google Analytics and Pardot

Salesforce Pardot, Salesforce

Pardot is a Marketing Automation product. Stackhouse Poland uses Pardot to gather insights and information about website visitors. Personal information is only stored in Pardot when completing our ‘Contact Us’ form, subscription for an event or signing up to receive email communication. Non-personal information such as IP address, operating system, web browser, and pages visited is gathered by Pardot.

Pardot’s privacy policy is available here.

Google analytics

Google Analytics is used to track your activity and interaction on our website and stores non-personal information about IP address, operating system, web browser, and pages visited. Also collected is information about demographics of the visitor, the device used, where the visit originated and how many time spent on website pages.

Google Cookie and Privacy Policy is available here.

Click here to opt-out of Google Analytics tracking.

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies of third party websites.

 

What other personal information do we collect?

Stackhouse Poland Ltd will determine the purpose and means of processing of the personal data you provide to us. We collect personal data about you, which includes your name, address and contact information, as well as details of what it is you want to arrange insurance for. In order to quote on certain types of insurance we will need to collect sensitive personal information about you, which can include such things as criminal and motoring convictions and health conditions.

If there are other people who will be named on the insurance policy, or who will be a beneficiary of the insurance, we may need to collect similar personal information about them too. Before you tell us personal details about another person, you will need to make sure that you have their permission to give us their information and that they understand how we will use it.

Some of our premises have CCTV for security reasons and images will be recorded and retained for a period of 6 months before being deleted.

Why we need it

We need to collect personal information in order to obtain insurance quotations that you have asked us for and, if you accept our quotation, to enable us to arrange and subsequently administer the contract of insurance. If you make a claim against your insurance contract, we will need your personal information to process this for you. We will not collect any personal data that we do not need in order to provide our broking services to you.

What we do with it

All of the personal data we collect is processed by our staff in the UK. However, for the purposes of IT hosting and maintenance, this information is located on servers within the UK and European Union. Information you give to us will be treated as confidential and will not be disclosed other than to insurers, or other specialist or wholesale insurance markets we may use to place your insurance, and in the normal course of arranging and administering your insurance. In the event of a claim, we may need to provide your personal details to a loss adjuster, or other third party who is involved in providing a service in the settlement of your claim.

We will use your name and contact information to tell you about important information that may affect your insurance, such as changes in law and advice on risk management. We may also send you information about other products and services we offer that would complement your existing insurance arrangements with us or which would offer protection against other insurable risks we have identified which may be suitable for your needs. You have the option to unsubscribe from this service at any time.

Information we hold may be used for research or statistical purposes, but this would be on an anonymised basis so that you could not be personally identified.

We will not give anyone else your personal information except on your instructions or authority, or where we are required to by law, or due to our regulatory requirements.

How long we keep it

If you take out a policy with Stackhouse Poland Ltd, the contracts we have with insurers require us to keep your personal data for a minimum of seven years after your policy lapses, after which time it will be destroyed or deleted from our systems. If there is no contractual requirement to retain your personal data we will also destroy or delete it after 7 years to comply with regulatory reporting requirements. If you ask us for a quotation but do not take this up, your personal information will be deleted immediately after the quotation expires unless you provide us with consent to retain this and quote at your next renewal.

If you have given us your consent to use your information for other purposes, we will keep this data until you notify us that you no longer wish us to use it for the purpose (see below for more information about what this purpose might be).

What we would also like to do

We would like to use your name and contact information to tell you about other products and services that Stackhouse Poland Ltd can offer that we think may be of interest to you.

If you have contacted us for a quotation and decided not to take it up, or if you are a customer of Stackhouse Poland Ltd and your cover lapses , we would like to contact you at the appropriate time in the future to offer a free, no obligation re-quote.

We will ask for your consent to use your information for this purpose when you contact us for a quotation or take out a new policy or, if we have not previously asked, when you contact us to lapse your policy.

If you do give us your consent, you have the option to withdraw this in whole or in part at any time by unsubscribing from emails, or by phoning or emailing us. We will remind you of your consent choices when your policy comes up for renewal to make sure that you are aware that you can change these if you wish.

We will never share with or sell your information to a third party.

 

If our privacy policy changes

From time to time we may update our privacy policy to comply with changes in the law or regulation or to meet current best practice. If our privacy policy changes we will update this website with the new policy.

What are your rights?

If at any point you believe the information we process on you is incorrect you can ask us to update or correct it. You can also ask to see the information that we hold or ask that it be deleted. Please be aware however that deleting your information will affect our ability to administer your insurance or assist you with a claim or complaint.

If you wish to raise a complaint on how we have handled your personal data you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioners Office (ICO) by calling their helpline on 0303 123 1113.

 

Find out more

If you have a question, please get in touch. Our Data Protection Officer is Hannah Fry – you can email her at dpo@stackhouse.co.uk.