Claims Administration Assistant – Guildford

Job Description

Job Title: Claims Administration Assistant

Hours: Flexibility considered

Reports to: Senior Claims Executive

Office location: Guildford, Surrey

Trading Division/Group Function: Insurance

Salary: up to £20k


Company Information

Established in 1974 Stackhouse Poland has grown significantly achieving significant success in delivering the highest quality insurance advice and service. Stackhouse Poland is a specialist insurance broker providing a relationship and advice driven service. The trading divisions comprise of the following: Commercial & Community, Private Clients, Healthcare & Protection, Real Estate and a number of specialisms including Lloyds, Medical Malpractice and International business.

The company prides itself on always doing the right thing for its customers and employees and in turn this philosophy has delivered success for the company. The company offers a competitive benefits package.

Role overview

This vacancy sits within the claims team at Guildford Head Office, supporting the team in all day to day activities. To be successful in this role, you will have a good customer service skills and will be able to work under pressure supporting all the customer requirements from a claims perspective.

If you are looking to start or further a career in insurance this role would be perfect as no experience is needed. On the job training will be provided and valuable experience will be gained in all aspects of insurance.


  • Answering the telephone and dealing with queries
  • Responding to email enquiries
  • Gathering information from customers
  • Preparing claims details for submission to insurers
  • Uploading data to our Insurance software systems
  • Coordinating claims and distributing to relevant colleagues in a timely fashion
  • Diary Management
  • Internal and external administration correspondence

Key Competencies/qualifications

  • Good customer service and communication skills
  • Working knowledge of MS Office Word, Excel, Outlook
  • Work well under pressure
  • Good Team Player
  • Be able to prioritise well with excellent organisational skills
  • Attention to detail

Benefits Package

25 days annual leave plus Bank Holidays (pro-rated to days of work), Medical Cash Plan, Long Service Awards, Pension, Death in Service Award, Employee Assistance Program, Company Sick Pay, Discretionary Bonus scheme, Chartered Institute of Insurers Professional Development Bonus, Employee Referral Bonus, time off to give blood, time off for charity work. An in-depth induction programme is provided.

Stackhouse Poland are an equal opportunities employer and do not permit discrimination on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

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